Refund Policy

A legal disclaimer

The information provided by Ascenda Fit is for general educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or a qualified healthcare provider before beginning any fitness or nutrition program.

Ascenda Fit is not liable for any injuries, health issues, or damages resulting from the use of our programs, content, or services. By accessing our website or purchasing any product/service, you agree to these terms and waive any claims against Ascenda Fit and its representatives.

Refund Policy - the basics

✅ 1. General Refund Policy – The Basics

All purchases made on Ascenda Fit (digital programs, coaching plans, meal guides, or app subscriptions) are final and non-refundable due to the nature of instantly delivered or customized content.
Please ensure you review the program details before completing your purchase.

💳 2. Money-Back Guarantee (If Offered)

If a Money-Back Guarantee is stated clearly on a specific product or service, we honor it under these conditions:

You must complete all required check-ins, workouts, and logs as outlined.
You must email your refund request to ascendafit3@gmailcom within the guarantee period (e.g., 7 or 14 days).
Proof of participation is required (screenshots, app logs, etc.).

Note: If no guarantee is mentioned on the product page, this clause does not apply.

🔁 3. Subscription Cancellation Policy

You can cancel your monthly/quarterly subscription at any time via your account dashboard.
Cancellations take effect at the end of the current billing cycle. You will retain access until then.
We do not offer partial refunds for unused days or mid-cycle cancellations.

🏋️ 4. Physical / In-Person Training Sessions

Booked personal training or offline sessions must be canceled or rescheduled 24 hours in advance to avoid being charged.
No-shows or last-minute cancellations are non-refundable.
Package sessions are non-transferable and must be used within the validity period (usually 30–90 days).

📩 5. How to Request a Refund (If Eligible)

Email: ascendafit3@gmailcom
Subject Line: Refund Request – [Your Order ID]

Include:

Full Name
Order ID
Reason for request
Proof (if applicable)

What to include in the Refund Policy

✅ 1. Introduction / Scope

Briefly explain the purpose of the policy and what it covers.

"This policy outlines the terms under which customers may request a refund or cancel a purchase of digital products, coaching services, or memberships."

✅ 2. General Policy Statement

Declare whether your products/services are refundable or not.

"All purchases made on Ascenda Fit are final and non-refundable, except under limited conditions outlined below."

✅ 3. Eligible Refund Conditions

Clearly list situations where a refund may be approved:

Duplicate payment or billing errors
Technical issues preventing access (must be reported within 48 hours)
Refunds under a money-back guarantee (if offered)
Faulty or undelivered physical goods (if applicable)

✅ 4. Non-Refundable Situations

State where refunds won’t apply:

Change of mind
Lack of motivation or time
Incomplete participation in coaching programs
Failure to use services (e.g., missing workouts or coaching calls)

✅ 5. Money-Back Guarantee Terms (if offered)

Include conditions for any advertised guarantee:

Timeframe (e.g., 7 days or 14 days)
Proof of effort (e.g., completed workouts, meal tracking, logs)
Request must be submitted in writing

✅ 6. Subscription Cancellation Policy

For membership-based or recurring services:

When and how subscriptions can be cancelled
Whether partial refunds are issued
When cancellation becomes effective (e.g., next billing cycle)

✅ 7. Live / Physical Sessions (if applicable)

Policies for:

Rescheduling or cancelling in-person training
Notice period (e.g., 24 hours)
Expiry date of purchased packages

✅ 8. How to Request a Refund

Provide clear instructions:

Email address and subject line
What information to include (order ID, reason, proof)
Timeline for response

✅ 9. Processing Timeline

Let customers know what to expect:

"All refund requests will be reviewed within 3–5 business days. If approved, refunds will be processed to the original payment method within 7–10 days."

✅ 10. Legal Disclaimer

Protect yourself with a final statement:

"Ascenda Fit is not responsible for individual outcomes, injuries, or misuse of content. By using our platform, you accept these terms."